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Mercedes-Benz of Natick Coronavirus Information & FAQ
Your Health is Priority #1.

During these uncertain times, we know that you must have a lot of questions. At Mercedes-Benz of Natick, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to our Mercedes-Benz dealer in Natick, MA, at your earliest convenience.

Is Mercedes-Benz of Natick Open Right Now?

While the physical Mercedes-Benz of Natick building is currently closed to the public, our business is just operating a bit differently.

We are doing this in accordance with the stay-at-home advisory for the state of Massachusetts. However, while you can't come directly to our dealership for new and used Mercedes-Benz sales, we can still come to you. You're welcome to contact Mercedes-Benz of Natick via email, or you can give us a call at 508-655-5350. We'll bring the car-buying experience to you, with an at-home test-drive or at-home delivery.

Can I Buy a Car from Mercedes-Benz of Natick Right Now?

While our physical building may be closed, our website, like our phone lines and inboxes, will always be open. Mercedes-Benz of Natick is committed to serving the local Natick community any way we can during this pandemic, so we're making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you're interested in buying a new Mercedes-Benz or used car for sale right now, we encourage you to make an appointment for us to deliver a vehicle right to your door.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Are Car Dealerships Essential in Massachusetts?

Since auto repair shops are essential businesses in Massachusetts, Mercedes-Benz of Natick is open and accepting service appointments right now.

Our Natick service center is fully staffed and ready to tend to all your routine and critical auto repair essentials.

Is Mercedes-Benz of Natick Open for Service?

Yes, Mercedes-Benz of Natick is open for service. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our Mercedes-Benz service center in Natick, MA, for reliable auto repairs nearby. We can take care of Mercedes-Benz oil changes, brake repairs, battery replacements and more. Plus, we're making it easier than ever to get the quality car repairs you need because we'll come to you. We're currently offering service pick-up and delivery if you'd prefer that we come to you and to allow for safe social distancing. If you'd like to schedule a service appointment or learn about the current Mercedes-Benz of Natick hours, just give us a call at 508-655-5350.

Does Mercedes-Benz of Natick Deliver?

Yes, Mercedes-Benz of Natick is happy to deliver to you.

To protect both our clients and our employees, the entire team at Mercedes-Benz of Natick is practicing safe social distancing. However, we are working and we're ready to tend to all your Mercedes-Benz service needs. If your vehicle requires service, we'd be happy to pick it up and drop it off once the service is complete.

What Are the New Mercedes-Benz of Natick Sanitation Measures?

Here at Mercedes-Benz of Natick, there's nothing more important to us than the health and safety of our clients and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

- Increasing the number of times our dealership is cleaned daily.

- Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

- Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

- Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings.

- Instructing any employee who does not feel well or is experiencing symptoms to stay home from work and encouraging clients who do not feel well to reschedule their appointments or speak with us remotely.

- Postponing any business-related travel, including meetings and vendor visits.

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather.

Please contact Mercedes-Benz of Natick if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We're committed to serving the Natick community any way we can.

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